Returns & Exchanges

At Museums Victoria Store, we want you to be completely satisfied with your purchase. If you change your mind or receive a faulty item, we offer a 30-day return policy to ensure a seamless shopping experience.

1

Contact Support

Email our customer service team with your order number and the reason for your return to obtain a Return Authorization.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all tags and labels are attached and the product is in its original condition.

3

Ship the Package

Affix the provided return label or address the package to our warehouse, then drop it off at any Australia Post location or preferred courier.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing