Frequently Asked Questions

Everything you need to know about shopping with Museums Victoria Store

What are your shipping rates and delivery times?

We offer flat-rate shipping across Australia and international delivery to selected countries. Standard domestic orders typically arrive within 3-7 business days, while international shipping times vary by location.

Can I return an item if I change my mind?

Yes, we offer a 30-day return policy for most items in their original, unused condition. Please note that certain products, such as earrings or digital downloads, may be excluded for hygiene and licensing reasons.

Are your products ethically sourced?

Absolutely. We prioritize working with local makers, sustainable suppliers, and ethical manufacturers to ensure our products reflect the values of Museums Victoria.

Do you offer Click and Collect services?

Click and Collect is available for local customers. You can select this option at checkout and pick up your order from Melbourne Museum during designated operating hours.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Does my purchase support the museum?

Yes, every purchase made through our store directly supports Museums Victoria's research, exhibitions, and collections, helping us preserve history for future generations.